🌿 Appointments & Clinic Hours
We’re happy to care for you and your family! To make sure everyone receives the best possible service, all visits must be scheduled ahead of time — we’re not able to accept walk-ins.
Clinic Hours:
📅 Monday to Thursday 🕘 9:00 a.m. – 5:00 p.m
📅 Friday 🕘 9:00 a.m. – 4:00 p.m
If you have a more urgent concern, please call us — we’ll do our best to offer a same-day appointment when possible.
When booking, please let our receptionist know the general reason for your visit. This helps us schedule the right amount of time and prepare for your care.
Remember to bring your valid OHIP card to each appointment.
Here are some of the most common reasons patients visit us:
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Regular check-up or follow-up
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New concern or symptom
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Prescription renewal
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Baby/child visits
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Physicals
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Prenatal and postpartum visits
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Mental health concerns
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Ongoing care for conditions like diabetes or heart disease
💻 OceanMD: Secure Messages & Reminders
We use OceanMD, a secure online platform, to send appointment reminders, messages, and documents (like requisitions or test results). You might also receive forms or questionnaires to complete before your visit — it’s quick and easy!
Email reminders are offered as a courtesy, but please remember that it’s still your responsibility to keep track of your appointments.
🌐 Online Appointment Booking
To make scheduling easier, some of our providers now offer online booking through OceanMD.
Just click the “Book Online” button at the top of our website’s homepage to see available times.
Please select the appointment type that best fits your needs so we can reserve the right amount of time. If you’re not sure which category to choose, give us a call — we’ll be happy to help!
⏰ Missed Appointments & Late Arrivals
Your appointment time is set aside just for you. If you need to cancel or reschedule, please give us at least 24 hours’ notice.
Missed appointments without notice may be subject to a fee of $50–$85, depending on the visit type.
We offer appointment cards and optional email reminders through OceanMD to help you keep track of your visits.
🩺 Services Covered by OHIP
Most medical services are covered by the Ontario Health Insurance Plan (OHIP). Please bring your valid health card to every visit.
If your card is invalid or expired, you’ll be responsible for the cost of the visit until your coverage is updated.
💳 Non-Insured Services
Some services aren’t covered by OHIP. These include certain forms, letters, and procedures that require extra time or resources.
Fees for these services are reviewed regularly and may change without notice. In some cases, your doctor may choose to reduce or waive a fee based on individual circumstances.
💊 Prescription Renewals
For medication refills, please ask your pharmacy to fax a renewal request to our office.
Please allow up to 2 weeks for completion.
💬 Respectful Communication
We’re committed to creating a welcoming and respectful environment for everyone.
Please treat our staff, physicians, and other patients with courtesy — both in person and over the phone.
Any behaviour that is abusive, aggressive, or disrespectful may lead to the end of the patient-physician relationship and dismissal from the clinic.